Honours: Quality Management: 2011-2012
Quality Management
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Course Co-ordinator:
Ian Graham
Email:
I.Graham@ed.ac.uk
Information
Course Objectives
Learning Outcomes
Learning Experiences
Assessment
Report Guide
Plagiarism
ITMA. Some rights reserved.
Topics
1. The Cost of Quality
2. Quality Management Systems
3. Excellence
4. Statistical Approaches to Quality
5. Avoiding Quality Problems
6. Expertise and Six Sigma
7. Management of Service Quality
8. Quality in Public Services
9. IIP and Organisational Change
10. Presentations
University of Edinburgh Business School
